Check the following:
- Ensure that the Development Kit (DK) or dongle has been enumerated on Universal Serial Bus (USB) and that the drivers are loaded.
- Ensure that the firmware HEX file has been programmed.
- Reset the hardware by unplugging it, waiting 5 seconds, and plugging it back in.
- Check the sniffer log file
log.txtfor error messages. You can find the file in the/logsdirectory at the nRF Util's installation location.
If these steps do not resolve the issue, verify that you have installed the nRF Sniffer capture tool correctly.